Return & Cancellation Policy – KuteKart BD

At KuteKart BD, we aim to provide a smooth and reliable shopping experience. Please review our return and cancellation guidelines carefully.

1. Order Cancellation

✔ Orders may be cancelled before shipment.

✔ Once an order has been dispatched, cancellation is no longer possible.

KuteKart BD reserves the right to cancel any order due to:

1. Product unavailability
2. Incorrect pricing or listing errors
3. Suspicious or incomplete customer information

2. Return Eligibility

We only accept returns under valid conditions:

✔ Damaged product upon delivery

✔ Defective item

✔ Wrong product received

To request a return:

1. Claim must be made within 24 hours of delivery
2. Clear unboxing video / proof may be required
3. Item must remain unused and in original condition

3. Non-Returnable Situations

Returns will not be accepted for:

✖ Change of mind

✖ Minor cosmetic variations

✖ Incorrect order placed by customer

✖ Damage caused after delivery

Please review product details carefully before ordering.

4. Refund / Replacement Decision

After inspection and verification:

✔ Eligible returns may receive replacement or store solution

✔ Approval is solely at KuteKart BD’s discretion

5. Delivery & Courier Charges

1. Delivery charges are non-refundable
2. Customers may be responsible for return shipping if applicable

6. Important Notice

Customers are strongly advised to record an unboxing video at the time of delivery. Claims without proper proof may not be accepted.

We appreciate your understanding and cooperation.

Thank you for shopping with KuteKart BD ✨💛